Freezer is cold at the bottom but warm at the top; items near the door are soft while back items are frozen.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety: Unplug the freezer before removing interior panels.
Check airflow:
- Ensure food packages are not blocking interior air vents on the back or sides.
- Do not stack items directly against the rear wall; leave space for air to circulate.
Verify evaporator fan operation:
- With the door open, press the door switch (if present) to see if the fan runs. If not, follow the evaporator fan motor troubleshooting steps (similar to E8).
Inspect for frost buildup:
- If the rear interior panel is heavily frosted, unplug the unit and allow it to fully defrost.
- After defrosting, check the defrost system components (thermostat, heater, thermistor) and repair as needed.
Reassemble and test: Restore power and monitor temperatures at different shelf levels over 24 hours to confirm even cooling.
Repair Difficulty
Required Part
We may earn a commission from links on this page.