E11
Ocean
User Interface / Keypad Fault
E11 error and keypad or touch buttons do not respond properly
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Failed touch control panel, Moisture intrusion into keypad, Loose ribbon cable between UI and main board, Faulty main control board interface
How to Fix / Troubleshooting
Safety first: Unplug the freezer before removing the control panel.
Steps:
- Remove the front control panel trim to access the user interface board.
- Inspect the keypad area for signs of moisture, condensation, or spills; gently dry with a soft cloth if damp.
- Check the ribbon cable or wiring harness between the user interface and main control board; disconnect and reconnect to ensure a solid connection.
- If certain buttons remain unresponsive, the touch panel or keypad membrane is likely defective and should be replaced as an assembly.
- If replacing the UI does not resolve the issue, the main control board may have a faulty interface circuit.
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Repair Difficulty
Medium
3/5
Required Part
User Interface / Display PCB
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