Ocean
Ocean Freezers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E0
Freezer display shows E0 and unit may not respond to temperature adjustments
Main Control Board Communication Fault
E1
Freezer shows E1 and temperature reading is inaccurate or dashes are displayed
Cabinet Temperature Sensor (NTC) Failure
E10
E10 displayed and freezer does not cool after a power outage or surge
EEPROM / Control Memory Error
E11
E11 error and keypad or touch buttons do not respond properly
User Interface / Keypad Fault
E12
E12 displayed and door alarm sounds even when the door is closed
Door Switch / Door Sensor Fault
E13
E13 error and freezer may not enter or exit fast-freeze / super-freeze mode
Fast-Freeze Circuit / Relay Fault
E14
E14 displayed and interior LED lighting does not work or flickers
LED Light Circuit Fault
E15
E15 error and freezer beeps with power issues, may not start after brownout
Low / High Voltage Protection Fault
E16
E16 displayed and ice build-up is excessive, or defrost cycle seems too frequent
Defrost Timer / Algorithm Error
E17
E17 error and internal temperature display flashes or shows unrealistic values
Display Temperature Calibration Fault
E18
E18 displayed and freezer does not respond to Wi‑Fi or smart functions (on connected models)
Wi‑Fi / Communication Module Fault
E19
E19 error and audible alarm cannot be silenced or does not sound when expected
Buzzer / Alarm Circuit Fault
E2
E2 displayed and freezer struggles to maintain set temperature, may over-freeze or under-freeze
Evaporator Temperature Sensor (NTC) Fault
E20
E20 displayed and frost forms heavily around the door area, door heater may not work
Door Frame Heater / Anti-Condensation Heater Fault
E3
E3 error and compressor runs continuously or not at all, temperature unstable
Ambient Temperature Sensor Fault
E4
E4 displayed and freezer shows signs of heavy frost build-up or warm temperature
Defrost Sensor / Defrost Thermostat Fault
E5
E5 error and freezer interior warms up periodically, ice may melt and refreeze
Defrost Heater Circuit Fault
E6
E6 displayed and compressor does not start or cycles rapidly
Compressor Start Circuit / Inverter Fault
E7
E7 error and interior fan does not run, or runs intermittently, causing uneven cooling
Evaporator Fan Motor Fault
E8
E8 displayed and condenser fan at the rear does not run, compressor may overheat
Condenser Fan Motor Fault
E9
E9 error and alarm beeps, temperature rises, compressor may be off
High Temperature Alarm / Over-Temperature Fault
Symptom
Alarm beeping or flashing light but temperature appears normal
False Alarm / Sensor or Control Nuisance Fault
Symptom
Clicking sound every few minutes, compressor tries to start but shuts off
Compressor Start Failure
Symptom
Condensation or sweating on the outside of the cabinet or around the door gasket
High Humidity / Door Heater or Gasket Issue
Symptom
Excessive frost or ice build-up around the door opening and on stored items
Door Gasket Air Leak
Symptom
Freezer exterior sides or top feel very hot to the touch
Condenser Heat Dissipation / Overheating
Symptom
Freezer interior smells bad or musty even after cleaning
Odor Contamination / Drain Stagnation
Symptom
Freezer interior warm at top, cold at bottom (upright models), uneven cooling
Evaporator Fan Not Circulating Air
Symptom
Freezer makes loud knocking, banging, or rattling noises during operation
Mechanical Vibration / Loose Components
Symptom
Freezer not cooling at all, interior warm, lights may still work
Compressor Not Running
Symptom
Freezer runs but does not reach set temperature, only slightly cool
Partial Loss of Refrigerant Charge / Weak Sealed System
Symptom
Freezer runs continuously and never shuts off, but temperature is acceptable
Control Not Satisfying Setpoint
Symptom
Freezer temperature fluctuates widely, sometimes freezing, sometimes too warm
Intermittent Control or Sensor Fault
Symptom
Freezer too cold, food excessively hard or ice cream rock solid even at higher settings
Thermostat / Temperature Control Stuck Closed
Symptom
Freezer will not start at all, no lights, no display
No Power / Power Supply Failure
Symptom
Heavy frost build-up on back wall or evaporator, poor airflow and warm temperature
Defrost System Failure
Symptom
High-pitched squealing or grinding noise from inside the freezer compartment
Evaporator Fan Motor Bearing Failure
Symptom
Interior light stays on when door is closed, causing warmth near top
Door Switch Stuck Open / Misaligned
Symptom
Strong chemical or burning smell when freezer is running
Electrical Overheating / Component Failure
Symptom
Water leaking onto floor from under or around the freezer
Drain System Blockage / Defrost Water Leak
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E0 |
Freezer display shows E0 and unit may not respond to temperature adjustments
|
Main Control Board Communication Fault | View Details |
| E1 |
Freezer shows E1 and temperature reading is inaccurate or dashes are displayed
|
Cabinet Temperature Sensor (NTC) Failure | View Details |
| E10 |
E10 displayed and freezer does not cool after a power outage or surge
|
EEPROM / Control Memory Error | View Details |
| E11 |
E11 error and keypad or touch buttons do not respond properly
|
User Interface / Keypad Fault | View Details |
| E12 |
E12 displayed and door alarm sounds even when the door is closed
|
Door Switch / Door Sensor Fault | View Details |
| E13 |
E13 error and freezer may not enter or exit fast-freeze / super-freeze mode
|
Fast-Freeze Circuit / Relay Fault | View Details |
| E14 |
E14 displayed and interior LED lighting does not work or flickers
|
LED Light Circuit Fault | View Details |
| E15 |
E15 error and freezer beeps with power issues, may not start after brownout
|
Low / High Voltage Protection Fault | View Details |
| E16 |
E16 displayed and ice build-up is excessive, or defrost cycle seems too frequent
|
Defrost Timer / Algorithm Error | View Details |
| E17 |
E17 error and internal temperature display flashes or shows unrealistic values
|
Display Temperature Calibration Fault | View Details |
| E18 |
E18 displayed and freezer does not respond to Wi‑Fi or smart functions (on connected models)
|
Wi‑Fi / Communication Module Fault | View Details |
| E19 |
E19 error and audible alarm cannot be silenced or does not sound when expected
|
Buzzer / Alarm Circuit Fault | View Details |
| E2 |
E2 displayed and freezer struggles to maintain set temperature, may over-freeze or under-freeze
|
Evaporator Temperature Sensor (NTC) Fault | View Details |
| E20 |
E20 displayed and frost forms heavily around the door area, door heater may not work
|
Door Frame Heater / Anti-Condensation Heater Fault | View Details |
| E3 |
E3 error and compressor runs continuously or not at all, temperature unstable
|
Ambient Temperature Sensor Fault | View Details |
| E4 |
E4 displayed and freezer shows signs of heavy frost build-up or warm temperature
|
Defrost Sensor / Defrost Thermostat Fault | View Details |
| E5 |
E5 error and freezer interior warms up periodically, ice may melt and refreeze
|
Defrost Heater Circuit Fault | View Details |
| E6 |
E6 displayed and compressor does not start or cycles rapidly
|
Compressor Start Circuit / Inverter Fault | View Details |
| E7 |
E7 error and interior fan does not run, or runs intermittently, causing uneven cooling
|
Evaporator Fan Motor Fault | View Details |
| E8 |
E8 displayed and condenser fan at the rear does not run, compressor may overheat
|
Condenser Fan Motor Fault | View Details |
| E9 |
E9 error and alarm beeps, temperature rises, compressor may be off
|
High Temperature Alarm / Over-Temperature Fault | View Details |
| – |
Alarm beeping or flashing light but temperature appears normal
|
False Alarm / Sensor or Control Nuisance Fault | View Details |
| – |
Clicking sound every few minutes, compressor tries to start but shuts off
|
Compressor Start Failure | View Details |
| – |
Condensation or sweating on the outside of the cabinet or around the door gasket
|
High Humidity / Door Heater or Gasket Issue | View Details |
| – |
Excessive frost or ice build-up around the door opening and on stored items
|
Door Gasket Air Leak | View Details |
| – |
Freezer exterior sides or top feel very hot to the touch
|
Condenser Heat Dissipation / Overheating | View Details |
| – |
Freezer interior smells bad or musty even after cleaning
|
Odor Contamination / Drain Stagnation | View Details |
| – |
Freezer interior warm at top, cold at bottom (upright models), uneven cooling
|
Evaporator Fan Not Circulating Air | View Details |
| – |
Freezer makes loud knocking, banging, or rattling noises during operation
|
Mechanical Vibration / Loose Components | View Details |
| – |
Freezer not cooling at all, interior warm, lights may still work
|
Compressor Not Running | View Details |
| – |
Freezer runs but does not reach set temperature, only slightly cool
|
Partial Loss of Refrigerant Charge / Weak Sealed System | View Details |
| – |
Freezer runs continuously and never shuts off, but temperature is acceptable
|
Control Not Satisfying Setpoint | View Details |
| – |
Freezer temperature fluctuates widely, sometimes freezing, sometimes too warm
|
Intermittent Control or Sensor Fault | View Details |
| – |
Freezer too cold, food excessively hard or ice cream rock solid even at higher settings
|
Thermostat / Temperature Control Stuck Closed | View Details |
| – |
Freezer will not start at all, no lights, no display
|
No Power / Power Supply Failure | View Details |
| – |
Heavy frost build-up on back wall or evaporator, poor airflow and warm temperature
|
Defrost System Failure | View Details |
| – |
High-pitched squealing or grinding noise from inside the freezer compartment
|
Evaporator Fan Motor Bearing Failure | View Details |
| – |
Interior light stays on when door is closed, causing warmth near top
|
Door Switch Stuck Open / Misaligned | View Details |
| – |
Strong chemical or burning smell when freezer is running
|
Electrical Overheating / Component Failure | View Details |
| – |
Water leaking onto floor from under or around the freezer
|
Drain System Blockage / Defrost Water Leak | View Details |
No matching codes found
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