E1
Westinghouse Cabinet Temperature Sensor (NTC) Fault

Digital Westinghouse upright freezer beeps and displays E1; temperature may not match setpoint.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Open or shorted cabinet NTC sensor, Damaged sensor wiring harness, Corroded connector at control board, Failed electronic control board (PCB)

How to Fix / Troubleshooting

Safety first: Unplug the freezer from the wall outlet before removing any panels. Use insulated tools and avoid working on live circuits.

Step-by-step checks:

  • Power cycle the unit: Unplug the freezer for 5 minutes, then plug it back in. If E1 returns after a few minutes, continue.
  • Locate the cabinet sensor: On most Westinghouse uprights, the cabinet NTC is clipped to the liner wall behind a small plastic cover or routed behind the evaporator cover inside the freezer.
  • Inspect the sensor and wiring: Remove the inner cover carefully. Look for a small probe with two wires. Check for cuts, pinched sections, ice damage, or corroded connectors. Reseat any plug connections firmly.
  • Test the sensor with a multimeter: Disconnect the sensor from the harness. Measure resistance at room temperature (around 20–25°C). A typical Westinghouse NTC will read between 5–20 kΩ. If it reads 0 Ω (short) or OL (open), the sensor is faulty.
  • Check continuity of the harness: With the unit still unplugged, test from the sensor connector to the control board connector for each wire. Replace or repair any open or shorted wire.
  • Replace the sensor if defective: Install a new OEM Westinghouse cabinet temperature sensor (NTC). Route the wiring exactly as original and secure it away from sharp metal and moving parts.
  • If sensor and wiring test good: The fault is likely in the main control board. Inspect the board for burnt spots or corrosion. If present, replace the electronic control module.

When to stop: If you are not comfortable removing inner panels or testing live circuits, contact a qualified appliance technician.

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Repair Difficulty

Medium 3/5

Required Part

Cabinet Temperature Sensor (NTC)
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