E4
Westinghouse Defrost Sensor / Defrost Thermostat Fault

Freezer beeps and displays E4; defrost cycle may not run or may run too often, causing warm temperatures or heavy frost.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Open defrost thermostat, Failed defrost temperature sensor, Loose or corroded defrost wiring, Control board defrost circuit failure

How to Fix / Troubleshooting

Safety: Unplug the freezer. Allow any ice to melt before working around the evaporator to avoid slipping and damage.

Steps:

  • Access evaporator area: Remove baskets and the rear inner panel to expose the evaporator coil and defrost components.
  • Identify defrost devices: Look for a round, clip-on defrost thermostat attached to the coil, and/or a small sensor (NTC) taped or clipped to the tubing.
  • Check continuity of thermostat: If the coil is cold (below freezing), the defrost thermostat should show continuity (0–1 Ω). If it is open when cold, replace it.
  • Test defrost sensor: If present, disconnect and measure resistance. Compare to expected NTC values. Replace if open/shorted.
  • Inspect wiring: Follow the wires from the thermostat/sensor to the control board and defrost heater. Repair any burnt, brittle, or broken wires.
  • Reassemble and test: After replacing faulty parts, reassemble panels, restore power, and force a defrost cycle if your model allows (refer to service sheet behind grille or rear panel). Confirm that the heater warms the evaporator and that E4 clears.
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Repair Difficulty

Hard 4/5

Required Part

Defrost Thermostat
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