Cardale
Door Out of Balance / Spring Failure
Door will not stay open or closed when disconnected from opener; it falls or rises on its own.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Broken or weakened Cardale torsion or extension springs, Incorrect spring size for door weight, Loose spring anchor brackets, Frayed lifting cables
How to Fix / Troubleshooting
Critical safety warning: Garage door springs are under extreme tension and can cause serious injury or death if mishandled. Spring work should only be performed by trained technicians with proper tools.
- Test balance: With the opener disconnected, move the door to mid‑height and release. If it falls or rises, the springs are not correctly balanced.
- Visual inspection: Look for broken spring coils, gaps in torsion springs, or hanging extension springs. Check lifting cables for fraying or slack.
- Do not operate with broken springs: Avoid using the opener to move a door with failed springs; this can damage the motor and hardware.
- Call a professional: Arrange for a qualified garage door technician to replace or adjust the Cardale spring set and cables.
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Repair Difficulty
Professional Required
5/5
Required Part
Cardale Torsion/Extension Springs and Lift Cables
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