Cardale
Cardale Garage Door Openers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Operator will not respond to wall button or remote; 7‑segment display shows E1 immediately at power‑up.
Mains Supply or Internal Low‑Voltage Power Fault
E10
Door moves a short distance then stops; E10 appears and the courtesy light flashes rapidly.
Encoder / Travel Sensor Fault
E11
Door will not open fully; opener stops early and shows E11. Re‑trying gives the same result.
Open Limit Not Reached / Travel Too Short
E12
Door will not close completely; stops short of the floor and shows E12.
Close Limit Not Reached / Travel Too Short
E13
Opener shows E13 and will not operate; often after connecting new accessories (keypad, extra photocells, etc.).
Accessory Bus Overload or Short Circuit
E14
Opener intermittently stops and displays E14; courtesy light may flicker. Often associated with very low or high mains voltage.
Under‑Voltage or Over‑Voltage Protection
E15
Opener shows E15 and refuses to move the door; often after many rapid operations.
Thermal Overload / Over‑Use Protection
E2
Door will not move; opener beeps or flashes and shows E2 when a remote or wall button is pressed.
Safety Photocell / Infrared Beam Obstruction or Fault
E3
Door will not close; opener starts to move then reverses and displays E3. Sometimes occurs only in one direction.
Obstruction or Excessive Force Detected During Travel
E4
Opener attempts to move the door but stops almost immediately and shows E4; motor hums briefly or does not run at all.
Motor Overload or Stalled Motor Protection
E5
Door stops mid‑travel and opener displays E5; may occur more often in cold weather or at a particular point in the track.
Excessive Force or Travel Interruption at Specific Position
E6
Opener will not respond to any remote controls; E6 appears when trying to program a handset.
Radio Receiver or Remote Programming Fault
E7
Wall push button does not operate the opener; E7 flashes when the button is pressed, but remotes still work.
Wall Control Circuit or Wiring Fault
E8
Door opens normally but will not close from remote; E8 appears when attempting to close. Door will close only by holding wall button continuously (if supported).
Safety Edge or Reversal System Fault
E9
Opener beeps and shows E9; door does not move. Often occurs after power surge or lightning storm.
Control PCB Memory or Firmware Error
Symptom
Courtesy light on the opener does not turn on or stays on permanently.
Light Circuit or Timer Fault
Symptom
Door is very noisy during operation; grinding, squealing, or banging sounds from the opener or door.
Mechanical Wear or Poor Lubrication
Symptom
Door opens a short distance and then slams back down when disconnected from opener.
Severe Spring Failure / Unsafe Door
Symptom
Door opens by itself or closes unexpectedly without pressing any button.
Unintended Activation / Interference
Symptom
Door opens fully but then slowly drifts closed a few centimetres when disconnected from opener.
Minor Door Imbalance / Spring Preload Incorrect
Symptom
Door opens normally but struggles or stalls when closing, even though tracks appear clear.
Spring or Cable Imbalance Affecting Close Direction
Symptom
Door opens or closes only a short distance (about 30–50 cm) then stops without code.
Incorrect Travel Limits or Partially Learned Cycle
Symptom
Door reverses to open position immediately after starting to close; no error code shown.
Safety Reversal Triggered by Obstruction or Sensitivity
Symptom
Door stops slightly open and cannot be fully closed; opener strains near the floor.
Obstruction or Bottom Seal Drag
Symptom
Door vibrates excessively or shudders when opening or closing.
Door Imbalance or Track Misalignment
Symptom
Door will not close from remote at night but works in daylight; opener light flashes and door reverses.
Photocell Interference or Misalignment (Low Light Conditions)
Symptom
Door will not stay open or closed when disconnected from opener; it falls or rises on its own.
Door Out of Balance / Spring Failure
Symptom
Garage door will not open at all; no motor sound, no lights, opener appears completely dead.
No Power to Opener
Symptom
Keypad will not operate the door, but remotes and wall button work normally.
Wireless Keypad Fault or Programming Issue
Symptom
Opener hums loudly and trips the house breaker or blows a fuse when operated.
Electrical Short or Locked Rotor Overcurrent
Symptom
Opener light comes on and relays click, but motor does not run; faint humming or no sound from motor.
Motor Start Failure
Symptom
Opener operates normally but emits a burning smell after a few cycles.
Overheating Component or Electrical Insulation Breakdown
Symptom
Opener runs but door does not move; motor can be heard, but the door stays closed or open.
Disengaged or Slipping Drive Mechanism
Symptom
Opener works only in one direction (opens but will not close, or vice versa) with no displayed code.
Directional Control or Limit Circuit Fault
Symptom
Remote control range is very poor; must be very close to the door for it to work.
Reduced RF Reception
Symptom
Water leaks into the garage around the top or sides of the door when closed.
Weatherseal or Door Alignment Issue
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Operator will not respond to wall button or remote; 7‑segment display shows E1 immediately at power‑up.
|
Mains Supply or Internal Low‑Voltage Power Fault | View Details |
| E10 |
Door moves a short distance then stops; E10 appears and the courtesy light flashes rapidly.
|
Encoder / Travel Sensor Fault | View Details |
| E11 |
Door will not open fully; opener stops early and shows E11. Re‑trying gives the same result.
|
Open Limit Not Reached / Travel Too Short | View Details |
| E12 |
Door will not close completely; stops short of the floor and shows E12.
|
Close Limit Not Reached / Travel Too Short | View Details |
| E13 |
Opener shows E13 and will not operate; often after connecting new accessories (keypad, extra photocells, etc.).
|
Accessory Bus Overload or Short Circuit | View Details |
| E14 |
Opener intermittently stops and displays E14; courtesy light may flicker. Often associated with very low or high mains voltage.
|
Under‑Voltage or Over‑Voltage Protection | View Details |
| E15 |
Opener shows E15 and refuses to move the door; often after many rapid operations.
|
Thermal Overload / Over‑Use Protection | View Details |
| E2 |
Door will not move; opener beeps or flashes and shows E2 when a remote or wall button is pressed.
|
Safety Photocell / Infrared Beam Obstruction or Fault | View Details |
| E3 |
Door will not close; opener starts to move then reverses and displays E3. Sometimes occurs only in one direction.
|
Obstruction or Excessive Force Detected During Travel | View Details |
| E4 |
Opener attempts to move the door but stops almost immediately and shows E4; motor hums briefly or does not run at all.
|
Motor Overload or Stalled Motor Protection | View Details |
| E5 |
Door stops mid‑travel and opener displays E5; may occur more often in cold weather or at a particular point in the track.
|
Excessive Force or Travel Interruption at Specific Position | View Details |
| E6 |
Opener will not respond to any remote controls; E6 appears when trying to program a handset.
|
Radio Receiver or Remote Programming Fault | View Details |
| E7 |
Wall push button does not operate the opener; E7 flashes when the button is pressed, but remotes still work.
|
Wall Control Circuit or Wiring Fault | View Details |
| E8 |
Door opens normally but will not close from remote; E8 appears when attempting to close. Door will close only by holding wall button continuously (if supported).
|
Safety Edge or Reversal System Fault | View Details |
| E9 |
Opener beeps and shows E9; door does not move. Often occurs after power surge or lightning storm.
|
Control PCB Memory or Firmware Error | View Details |
| – |
Courtesy light on the opener does not turn on or stays on permanently.
|
Light Circuit or Timer Fault | View Details |
| – |
Door is very noisy during operation; grinding, squealing, or banging sounds from the opener or door.
|
Mechanical Wear or Poor Lubrication | View Details |
| – |
Door opens a short distance and then slams back down when disconnected from opener.
|
Severe Spring Failure / Unsafe Door | View Details |
| – |
Door opens by itself or closes unexpectedly without pressing any button.
|
Unintended Activation / Interference | View Details |
| – |
Door opens fully but then slowly drifts closed a few centimetres when disconnected from opener.
|
Minor Door Imbalance / Spring Preload Incorrect | View Details |
| – |
Door opens normally but struggles or stalls when closing, even though tracks appear clear.
|
Spring or Cable Imbalance Affecting Close Direction | View Details |
| – |
Door opens or closes only a short distance (about 30–50 cm) then stops without code.
|
Incorrect Travel Limits or Partially Learned Cycle | View Details |
| – |
Door reverses to open position immediately after starting to close; no error code shown.
|
Safety Reversal Triggered by Obstruction or Sensitivity | View Details |
| – |
Door stops slightly open and cannot be fully closed; opener strains near the floor.
|
Obstruction or Bottom Seal Drag | View Details |
| – |
Door vibrates excessively or shudders when opening or closing.
|
Door Imbalance or Track Misalignment | View Details |
| – |
Door will not close from remote at night but works in daylight; opener light flashes and door reverses.
|
Photocell Interference or Misalignment (Low Light Conditions) | View Details |
| – |
Door will not stay open or closed when disconnected from opener; it falls or rises on its own.
|
Door Out of Balance / Spring Failure | View Details |
| – |
Garage door will not open at all; no motor sound, no lights, opener appears completely dead.
|
No Power to Opener | View Details |
| – |
Keypad will not operate the door, but remotes and wall button work normally.
|
Wireless Keypad Fault or Programming Issue | View Details |
| – |
Opener hums loudly and trips the house breaker or blows a fuse when operated.
|
Electrical Short or Locked Rotor Overcurrent | View Details |
| – |
Opener light comes on and relays click, but motor does not run; faint humming or no sound from motor.
|
Motor Start Failure | View Details |
| – |
Opener operates normally but emits a burning smell after a few cycles.
|
Overheating Component or Electrical Insulation Breakdown | View Details |
| – |
Opener runs but door does not move; motor can be heard, but the door stays closed or open.
|
Disengaged or Slipping Drive Mechanism | View Details |
| – |
Opener works only in one direction (opens but will not close, or vice versa) with no displayed code.
|
Directional Control or Limit Circuit Fault | View Details |
| – |
Remote control range is very poor; must be very close to the door for it to work.
|
Reduced RF Reception | View Details |
| – |
Water leaks into the garage around the top or sides of the door when closed.
|
Weatherseal or Door Alignment Issue | View Details |
No matching codes found
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