FAAC Accessory Input or Device Failure

Keypad or key switch does not operate the door, though remotes and wall button work.

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Possible Causes

Dead keypad battery, Miswired keypad to FAAC control, Faulty key switch contacts, Incorrect code programming

How to Fix / Troubleshooting

Safety: Disconnect power before changing wiring; keypad battery changes can be done with power on.

  • Check keypad power: Replace the keypad battery or verify its low-voltage supply if wired.
  • Verify wiring: Ensure the keypad or key switch is connected to the correct FAAC terminals (e.g., step-by-step input) and polarity if required.
  • Test device directly: Momentarily short the keypad/key switch wires at the device. If the door operates, the device is faulty and should be replaced.
  • Reprogram keypad: Follow FAAC or keypad manufacturer instructions to set the correct PIN and link it to the opener.

Label accessory wires clearly to avoid confusion with safety circuits.

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Repair Difficulty

Easy 2/5

Required Part

FAAC Wireless Keypad
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