E13
Novoferm Safety input logic fault / partial safety override

Novoferm garage door opener shows E13 and refuses to close from remote, but will close on constant pressure from wall button.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Incorrect configuration of photocell or safety edge inputs, Faulty DIP switch or parameter setting, Incompatible safety device connected, Internal logic fault on PCB

How to Fix / Troubleshooting

Safety first: Ensure all safety devices are present and correctly installed before changing logic settings.

Steps to try:

  • Review configuration: Check the Novoferm manual for the correct DIP switch or menu settings for your combination of photocells and safety edge. Set them to the recommended positions.
  • Verify safety devices: Confirm that all required safety devices (photocells, safety edge) are connected and functioning. Replace any defective units.
  • Test operation: After correcting settings, test closing from remote while observing the safety devices. The door should stop or reverse when a beam is broken or edge is pressed.

If E13 remains and configuration is correct, the control board logic may be defective and require replacement.

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Repair Difficulty

Medium 3/5

Required Part

Novoferm control board
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