Novoferm
Novoferm Garage Door Openers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Novoferm garage door opener will not respond to any remote controls, but works from the wall button or integrated push button.
Radio receiver communication fault
E10
Novoferm garage door opener shows E10 and does not respond to wall button or remote.
Low‑voltage power supply fault
E11
Novoferm garage door opener shows E11 and the courtesy light flashes in a repeating pattern.
Emergency stop / stop circuit active
E12
Novoferm garage door opener shows E12 and the door only moves a short distance before stopping.
Force limit exceeded / sensitivity too high
E13
Novoferm garage door opener shows E13 and refuses to close from remote, but will close on constant pressure from wall button.
Safety input logic fault / partial safety override
E14
Novoferm garage door opener shows E14 and the integrated light does not function correctly.
Courtesy light circuit fault
E15
Novoferm garage door opener shows E15 and does not respond to any commands after a power surge or storm.
Surge / overvoltage protection triggered
E2
Novoferm garage door opener does not move and displays E2 shortly after a start attempt.
Photocell / safety beam interruption or fault
E3
Novoferm garage door opener stops shortly after starting and shows E3 on the display.
Obstacle detection / overcurrent during travel
E4
Novoferm garage door opener will not start and shows E4 or a limit error after power‑up.
Travel limit not learned or limit switch fault
E5
Novoferm garage door opener shows E5 and the motor does not run.
Motor thermal protection or motor overload fault
E6
Novoferm garage door opener shows E6 and refuses to operate from any control.
Control board internal fault
E7
Novoferm garage door opener shows E7 and the courtesy light flashes, door does not move.
Safety edge / contact strip fault
E8
Novoferm garage door opener displays E8 and will not accept new programming.
Memory / parameter storage fault
E9
Novoferm garage door opener shows E9 and the door reverses or stops unexpectedly.
Encoder / position feedback error
Symptom
Novoferm garage door opener beeps or flashes but does not move the door when a command is given.
Active safety lockout
Symptom
Novoferm garage door opener causes excessive vibration and shakes the ceiling or support structure.
Improper mounting or unbalanced door
Symptom
Novoferm garage door opener does not move the door after a power cut; the carriage is disengaged.
Emergency release not re‑engaged after manual operation
Symptom
Novoferm garage door opener door closes too hard, slamming into the floor before stopping.
Excessive down force / overtravel
Symptom
Novoferm garage door opener door opens again immediately after reaching the fully closed position.
False obstruction detection at end of travel
Symptom
Novoferm garage door opener emits a burning smell or visible smoke from the head unit.
Electrical overheating or component failure
Symptom
Novoferm garage door opener hums but the door does not move; chain or belt does not travel.
Drive sprocket or carriage disengaged
Symptom
Novoferm garage door opener light does not turn on at all, even though the door operates normally.
Courtesy light failure
Symptom
Novoferm garage door opener light stays on permanently and does not turn off after the usual timeout.
Stuck light relay or logic fault
Symptom
Novoferm garage door opener makes loud banging or knocking noises during operation.
Mechanical impact or loose hardware
Symptom
Novoferm garage door opener motor runs but the chain or belt does not move; grinding noise from head unit.
Internal gear reduction failure
Symptom
Novoferm garage door opener only works from very close range with the remote.
Reduced RF range
Symptom
Novoferm garage door opener opens by itself without any apparent command.
Unintended activation / false triggering
Symptom
Novoferm garage door opener operates from wall button but not from any remote controls (no display error).
Remote control pairing or RF reception issue
Symptom
Novoferm garage door opener runs but the door will not fully close, stopping several centimeters above the floor with no error code.
Close limit misadjustment
Symptom
Novoferm garage door opener runs but the door will not fully open, stopping short of the header.
Open limit misadjustment
Symptom
Novoferm garage door opener runs for a second and then reverses direction without reaching the end of travel.
Door obstruction or excessive friction
Symptom
Novoferm garage door opener stops randomly mid‑travel without reversing, then can be restarted with another command.
Intermittent power or control interruption
Symptom
Novoferm garage door opener will not respond to the wall push button, but remotes work normally.
Wall control circuit fault
Symptom
Novoferm garage door opener will not start; no lights or display, but mains supply is present.
Complete power loss to opener
Symptom
Novoferm garage door opener with battery backup does not operate during a mains failure.
Battery backup failure
Symptom
Novoferm garage door reverses immediately after touching the floor, with no error code displayed.
Down force / sensitivity misadjusted
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Novoferm garage door opener will not respond to any remote controls, but works from the wall button or integrated push button.
|
Radio receiver communication fault | View Details |
| E10 |
Novoferm garage door opener shows E10 and does not respond to wall button or remote.
|
Low‑voltage power supply fault | View Details |
| E11 |
Novoferm garage door opener shows E11 and the courtesy light flashes in a repeating pattern.
|
Emergency stop / stop circuit active | View Details |
| E12 |
Novoferm garage door opener shows E12 and the door only moves a short distance before stopping.
|
Force limit exceeded / sensitivity too high | View Details |
| E13 |
Novoferm garage door opener shows E13 and refuses to close from remote, but will close on constant pressure from wall button.
|
Safety input logic fault / partial safety override | View Details |
| E14 |
Novoferm garage door opener shows E14 and the integrated light does not function correctly.
|
Courtesy light circuit fault | View Details |
| E15 |
Novoferm garage door opener shows E15 and does not respond to any commands after a power surge or storm.
|
Surge / overvoltage protection triggered | View Details |
| E2 |
Novoferm garage door opener does not move and displays E2 shortly after a start attempt.
|
Photocell / safety beam interruption or fault | View Details |
| E3 |
Novoferm garage door opener stops shortly after starting and shows E3 on the display.
|
Obstacle detection / overcurrent during travel | View Details |
| E4 |
Novoferm garage door opener will not start and shows E4 or a limit error after power‑up.
|
Travel limit not learned or limit switch fault | View Details |
| E5 |
Novoferm garage door opener shows E5 and the motor does not run.
|
Motor thermal protection or motor overload fault | View Details |
| E6 |
Novoferm garage door opener shows E6 and refuses to operate from any control.
|
Control board internal fault | View Details |
| E7 |
Novoferm garage door opener shows E7 and the courtesy light flashes, door does not move.
|
Safety edge / contact strip fault | View Details |
| E8 |
Novoferm garage door opener displays E8 and will not accept new programming.
|
Memory / parameter storage fault | View Details |
| E9 |
Novoferm garage door opener shows E9 and the door reverses or stops unexpectedly.
|
Encoder / position feedback error | View Details |
| – |
Novoferm garage door opener beeps or flashes but does not move the door when a command is given.
|
Active safety lockout | View Details |
| – |
Novoferm garage door opener causes excessive vibration and shakes the ceiling or support structure.
|
Improper mounting or unbalanced door | View Details |
| – |
Novoferm garage door opener does not move the door after a power cut; the carriage is disengaged.
|
Emergency release not re‑engaged after manual operation | View Details |
| – |
Novoferm garage door opener door closes too hard, slamming into the floor before stopping.
|
Excessive down force / overtravel | View Details |
| – |
Novoferm garage door opener door opens again immediately after reaching the fully closed position.
|
False obstruction detection at end of travel | View Details |
| – |
Novoferm garage door opener emits a burning smell or visible smoke from the head unit.
|
Electrical overheating or component failure | View Details |
| – |
Novoferm garage door opener hums but the door does not move; chain or belt does not travel.
|
Drive sprocket or carriage disengaged | View Details |
| – |
Novoferm garage door opener light does not turn on at all, even though the door operates normally.
|
Courtesy light failure | View Details |
| – |
Novoferm garage door opener light stays on permanently and does not turn off after the usual timeout.
|
Stuck light relay or logic fault | View Details |
| – |
Novoferm garage door opener makes loud banging or knocking noises during operation.
|
Mechanical impact or loose hardware | View Details |
| – |
Novoferm garage door opener motor runs but the chain or belt does not move; grinding noise from head unit.
|
Internal gear reduction failure | View Details |
| – |
Novoferm garage door opener only works from very close range with the remote.
|
Reduced RF range | View Details |
| – |
Novoferm garage door opener opens by itself without any apparent command.
|
Unintended activation / false triggering | View Details |
| – |
Novoferm garage door opener operates from wall button but not from any remote controls (no display error).
|
Remote control pairing or RF reception issue | View Details |
| – |
Novoferm garage door opener runs but the door will not fully close, stopping several centimeters above the floor with no error code.
|
Close limit misadjustment | View Details |
| – |
Novoferm garage door opener runs but the door will not fully open, stopping short of the header.
|
Open limit misadjustment | View Details |
| – |
Novoferm garage door opener runs for a second and then reverses direction without reaching the end of travel.
|
Door obstruction or excessive friction | View Details |
| – |
Novoferm garage door opener stops randomly mid‑travel without reversing, then can be restarted with another command.
|
Intermittent power or control interruption | View Details |
| – |
Novoferm garage door opener will not respond to the wall push button, but remotes work normally.
|
Wall control circuit fault | View Details |
| – |
Novoferm garage door opener will not start; no lights or display, but mains supply is present.
|
Complete power loss to opener | View Details |
| – |
Novoferm garage door opener with battery backup does not operate during a mains failure.
|
Battery backup failure | View Details |
| – |
Novoferm garage door reverses immediately after touching the floor, with no error code displayed.
|
Down force / sensitivity misadjusted | View Details |
No matching codes found
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