Novoferm Active safety lockout

Novoferm garage door opener beeps or flashes but does not move the door when a command is given.

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Possible Causes

Photocell beam blocked, Safety edge triggered, Pedestrian door in the main door open, Service lockout mode enabled

How to Fix / Troubleshooting

Safety first: Identify and correct the safety condition rather than bypassing it.

Steps to try:

  • Check photocells: Ensure nothing is blocking the beam and that the LEDs on the photocells indicate alignment.
  • Inspect safety edge: Make sure the bottom edge is not compressed or damaged.
  • Check wicket/pedestrian door: If your Novoferm door has an integrated pedestrian door, ensure it is fully closed and any interlock switch is engaged.
  • Exit service mode: Some models have a maintenance or partial lockout mode. Refer to the manual to exit this mode.
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Repair Difficulty

Easy 2/5
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