Ice does not drop from the evaporator; cubes remain stuck and eventually melt off.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Unplug before cleaning or accessing internal components.
Clean evaporator:
- Descale the evaporator grid thoroughly with a vinegar solution or ice maker cleaner to remove mineral buildup that can cause sticking.
Check harvest operation:
- Run a cycle and observe whether the unit enters a harvest phase (you may hear a click and see ice attempt to drop).
- If no harvest occurs, the hot gas valve or harvest heater circuit may be faulty.
Because harvest components are part of the sealed system or high-voltage circuits, replacement is best handled by a qualified technician.
Repair Difficulty
Required Part
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