E13
Amica User Interface Keypad Fault

E13 error; display works but buttons do not respond or respond intermittently.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Moisture ingress behind control panel, Worn or damaged touch keypad, Loose ribbon cable between UI and main PCB, Faulty UI board

How to Fix / Troubleshooting

Safety first: Disconnect the appliance from mains before removing the control panel.

  • Dry the panel: If the issue started after cleaning or a spill, leave the unit unplugged with the control panel exposed to air for several hours to dry out any moisture.
  • Inspect ribbon cable: Remove the front control panel cover and check the flat ribbon cable connecting the keypad to the main PCB. Reseat both ends and ensure there are no visible cracks or corrosion.
  • Check for physical damage: Look for cracks in the plastic panel or worn button areas. If the touch membrane is damaged, the entire UI assembly must be replaced.
  • Replace UI board: If reseating the cable does not restore function and E13 persists, install a new user interface board or keypad module compatible with your Amica model.
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Repair Difficulty

Medium 3/5

Required Part

User Interface / Keypad Module
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