Ice cubes stick together in large clumps in the basket.

Safety first: Always unplug the unit before adjusting internal components.

Steps:

• Empty basket regularly: Transfer ice to a freezer-safe container in your freezer instead of leaving it in the basket for long periods.
• Check lid seal: Ensure the lid closes fully and the hinge is not damaged. Warm air entering will cause partial melting and refreezing.
• Stir ice: Occasionally shake or stir the ice in the basket to prevent pieces from freezing together.

Persistent clumping despite these measures may indicate the storage area is getting too warm due to poor insulation or fan issues, which should be checked by a technician.