Ice sticks to the evaporator and does not drop into the basket during harvest.

Safety first: Unplug the unit before touching the evaporator. The metal edges can be sharp.

Steps:

• 1. Defrost: Allow the unit to fully defrost by unplugging and leaving the lid open until all ice melts.
• 2. Clean evaporator: Wipe the evaporator plate gently with a soft cloth and a vinegar solution to remove mineral film. Rinse with clean water and dry.
• 3. Use filtered water: Switch to filtered water to reduce mineral deposits that cause sticking.
• 4. Check sensor and control: Ensure the evaporator thermistor is properly attached so the control can time the harvest correctly.