Ice cubes are too large, stick together, or jam the ice shovel.

Safety first: Unplug the unit before adjusting sensors.

Step-by-step:

• Clean evaporator: Remove mineral buildup from the evaporator with a vinegar solution so ice releases at the correct time.
• Check ice thickness sensor: Inspect the ice thickness probe or paddle. Ensure it is not bent too far from the evaporator, which would allow ice to grow too large before harvest.
• Break up ice: Periodically empty the basket and break up clumps to prevent jams.

When to call a technician: Persistent oversize ice may indicate a faulty ice thickness sensor or control timing issue requiring part replacement.