Water accumulates inside the ice storage area, causing ice to melt quickly.

Safety first: Unplug the ice maker before cleaning internal channels.

Step-by-step:

• Empty ice basket: Remove all ice and mop up standing water.
• Clean drain channel: Locate the small drain hole or channel at the bottom of the ice compartment. Use a cotton swab or pipe cleaner to remove debris.
• Check evaporator tray alignment: Ensure the tray that catches meltwater is properly seated and sloped toward the drain.
• Inspect ice shovel movement: Run a cycle and watch the ice shovel/arm. It should move freely and not block water flow.

When to call a technician: If water continues to pool despite cleaning, the internal drain design or components may be damaged and require service.