Ice cubes are fused together in large clumps in the basket.

Safety first: Unplug the unit before adjusting internal mechanisms.

• 1. Empty basket regularly: Transfer ice to a freezer more frequently to prevent clumping.
• 2. Reduce cube size: Select a smaller cube size to reduce the chance of cubes fusing.
• 3. Check shovel operation: Observe a harvest cycle and ensure the shovel fully ejects cubes into the basket. Clean any ice buildup on the shovel and evaporator.
• 4. Improve bin cooling: Ensure the lid closes properly and that any bin fan is working.

Warning: Do not forcefully break ice clumps with hard tools inside the bin; you may damage the plastic.