Ice melts quickly in the storage basket and clumps together.

Safety first: Unplug the unit before adjusting internal components.

Steps to improve ice retention:

• 1. Check lid seal: Ensure the lid closes fully and the gasket (if present) is intact. Replace a damaged lid seal.
• 2. Improve room conditions: Move the ice maker away from heat sources (ovens, direct sunlight) and ensure good ventilation.
• 3. Verify internal fan (if present): Some HOMCOM models use a small fan to circulate cool air around the bin. Confirm it runs when the unit is operating; replace the fan if it has failed.
• 4. Remove ice regularly: Transfer ice to a freezer for long-term storage; countertop ice makers are not designed as freezers.

Note: Some melting and clumping is normal; the bin is typically insulated but not actively cooled.