Unit displays normal status but water does not flow to the evaporator; no ice forms though pump seems to run.

Safety first: Unplug the unit and drain water before disassembling the water path.

Steps to restore water flow:

• 1. Inspect water tray: Ensure the tray that feeds water over the evaporator is properly seated and not tilted.
• 2. Clean spray bar or holes: Remove the water distribution tube or tray and soak it in vinegar solution to dissolve scale. Use a soft brush or toothpick to clear each outlet hole.
• 3. Check connecting hose: Verify the hose from the pump to the tray is not kinked or blocked. Replace if hardened or collapsed.
• 4. Reassemble and test: Refill the reservoir, plug in the unit, and observe whether water now flows evenly over the evaporator.

Note: Regular descaling helps prevent recurrence of this issue.