Kenmore ice maker produces hollow or thin ice cubes that break easily.

Safety First: Turn off power and water before servicing water components.

• Check water pressure: Ensure the household water supply valve is fully open and that pressure is adequate (20–40 psi minimum).
• Clean inlet screen: Remove the water inlet line and inspect the valve screen for sediment. Clean gently with a brush.
• Run a cleaning cycle: Use Kenmore-approved ice machine cleaner to descale the evaporator plate and water system. Rinse thoroughly.
• Adjust thickness (if applicable): Some Kenmore models have an adjustable ice thickness sensor. Follow the service manual to slightly increase thickness so cubes are more solid.
• Monitor results: After adjustments and cleaning, allow several cycles to complete and check cube quality.