Unit displays normal operation but ice cubes are stuck on the evaporator and do not drop into the basket.

Safety first: Unplug before manually removing ice.

• 1. Do not force ice off: Avoid using sharp tools on the evaporator plate to prevent damage.
• 2. Defrost and clean: Allow all ice to melt, then clean the evaporator with a descaling solution to remove mineral build-up.
• 3. Observe cycle: Run a cycle and watch whether the ice tray / evaporator assembly tilts or warms slightly to release ice. If not, the tray motor or control timing may be faulty.
• 4. Replace tray motor or PCB: If the tray does not move, replace the ice tray motor assembly. If it moves but timing is incorrect, the main control PCB may require replacement.