E10 error; unit may freeze but not harvest properly, or ice thickness is inconsistent.

Safety first: Unplug the ice maker before reaching near the evaporator plate or thickness probe.

Steps to resolve E10:

• Locate the thickness sensor: On many NewAir models, this is a metal or plastic probe near the evaporator plate that senses ice thickness during harvest.
• Clean the probe: Use a soft cloth and a 1:1 mixture of white vinegar and water to remove mineral deposits. Rinse and dry thoroughly.
• Check adjustment: Some probes are adjustable via a small screw or bracket. Ensure it is set according to the NewAir manual (typically a specific gap from the evaporator surface).
• Inspect wiring: Verify the sensor harness is intact and firmly connected to the control board.
• Replace if defective: If cleaning and adjustment do not clear E10, replace the ice thickness sensor with a compatible NewAir part.
• Test operation: After reassembly, run several cycles and confirm that ice cubes are uniform and that E10 does not return.