Ice cubes are fused together in large clumps or sheets in the basket.

Safety first: Unplug the unit before reaching deep into the bin.

Steps to reduce clumping:

• Empty and dry bin: Remove clumped ice and wipe moisture from the basket.
• Improve ventilation: Ensure the exhaust vents are not blocked so the bin area stays as cool as designed.
• Use ice promptly: Transfer ice to a freezer if you are not using it immediately.
• Check bin temperature sensor: If the bin area feels unusually warm, inspect the bin or cabinet thermistor and wiring.