NewAir
Harvest Failure / Ice Sticking to Evaporator
Ice maker starts a cycle but stops during harvest; ice remains stuck to the evaporator plate.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Dirty or scaled evaporator surface, Insufficient hot gas or defrost during harvest, Misaligned ice shovel or grid, Weak harvest motor
How to Fix / Troubleshooting
Safety first: Unplug the unit before touching the evaporator or moving parts.
Steps to improve harvest:
- Clean evaporator: Descale the plate thoroughly with an approved cleaner to remove mineral buildup that causes sticking.
- Check shovel alignment: Ensure the ice shovel or grid is not bent and can sweep ice off the plate without binding.
- Inspect harvest motor: Listen for the motor during harvest. If it stalls or is very weak, replace the harvest motor assembly.
- Verify temperature: If the plate is excessively cold during harvest, the control may not be switching properly; this can indicate a sensor or board issue.
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Repair Difficulty
Hard
4/5
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