NewAir Internal Water Leak / Drainage Failure

Water appears inside the cabinet where it should not be, such as under the evaporator or around internal wiring.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Clogged internal drain channel, Misrouted drain hose inside cabinet, Cracked evaporator tray, Overfilling due to faulty water level control

How to Fix / Troubleshooting

Safety first: Unplug the unit and avoid operating it with water near electrical components.

Steps to correct internal leaks:

  • Access interior: Remove the ice basket and internal covers to view the evaporator tray and drain path.
  • Clear drain channel: Use a small brush or pipe cleaner to remove debris from the drain hole and channel leading to the reservoir or drain hose.
  • Check tray for cracks: Inspect the evaporator tray or sump for hairline cracks. Replace the tray if leaking.
  • Verify hose routing: Ensure internal hoses slope downward without kinks so water can drain properly.
  • Test water level control: If the tray overflows, inspect the water level sensor or float for sticking and repair as described in the E7 entry.
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Repair Difficulty

Medium 3/5

Required Part

Evaporator Drain Tray
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