NewAir External Water Leak

Water leaks from the bottom or back of the ice maker onto the counter or floor.

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Possible Causes

Loose or cracked drain plug, Disconnected or cracked drain hose, Overfilled reservoir, Leaking water inlet fitting

How to Fix / Troubleshooting

Safety first: Unplug the unit and mop up any spilled water to avoid slipping or electrical hazards.

Steps to locate and fix leak:

  • Inspect drain plug: Check the bottom or rear drain cap. Ensure it is fully tightened and the gasket is not cracked. Replace the plug or gasket if damaged.
  • Check drain hose: For models with a hose, verify it is securely attached and not split. Replace if brittle or leaking.
  • Examine reservoir: Remove and inspect the water tank for cracks or improper seating.
  • Inspect inlet connections: On plumbed-in models, check the water inlet hose and valve fittings for drips. Tighten or replace washers as needed.

After repair: Dry the unit thoroughly, then run a short cycle while monitoring for any new leaks.

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Repair Difficulty

Easy 2/5

Required Part

Drain Plug Assembly
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