Ice maker runs but ice melts quickly in the storage basket

Safety: Unplug the unit before inspecting seals or internal components.

Steps to reduce ice melt:

• Check lid closure: Ensure the lid closes fully and the hinges are not damaged. Clean the lid gasket and rim to remove debris that may prevent a good seal.
• Improve room conditions: Move the ice maker to a cooler area away from direct sunlight, ovens, or hobs.
• Verify fan operation: Confirm that the rear condenser fan runs whenever the compressor is on. If the fan is intermittent or stopped, replace the condenser fan motor.
• Limit lid opening: Avoid frequently opening the lid, which allows warm air in and accelerates melting.

Note that most countertop ice makers, including Russell Hobbs models, are not freezers; they keep ice cool but not fully frozen. Some melting is normal, and meltwater is recycled.