Ice cubes stick together in large clumps in the basket.

Safety first: Unplug the unit before inspecting the basket and drain.

• Empty clumped ice: Discard large clumps and allow the basket to dry.
• Check basket drainage: Ensure the ice basket has open holes and is not blocked by scale or debris, so meltwater can drain back to the reservoir.
• Inspect for dripping: Look for water dripping from the evaporator or water tray into the basket (see water tray overflow fault). Correct any misalignment.
• Use ice promptly: Transfer ice to a freezer if you need to store it. Countertop ice makers are not freezers; ice will slowly melt and refreeze into clumps.
• Improve room conditions: Keep the unit away from drafts of warm air and direct sunlight.