Loud grinding or clicking noise when the ice shovel or tray moves; sometimes ice jams and cycle stops.

Safety first: Unplug the ice maker before reaching into the ice compartment or removing covers.

• Clear ice obstructions: Remove the ice basket and any loose ice. Inspect the shovel or tray area for large chunks of ice blocking movement. Allow the unit to defrost if ice is stuck around the mechanism.
• Inspect shovel arm: Check for bent or cracked plastic arms. Gently straighten minor bends; replace if cracked.
• Access gearbox: Remove the top or side cover to expose the shovel motor and gearbox. Look for broken gear teeth or foreign objects inside the housing.
• Test motor: With the gearbox disconnected from the shovel, briefly power the motor (using correct voltage) to see if it runs smoothly. Grinding noises usually indicate internal gear damage.
• Replace assembly: Severin typically supplies the shovel motor and gearbox as a single assembly. Replace the complete unit if gears are stripped or the motor is noisy.