Ice cubes melt quickly in the basket and clump together, even while the unit is running.

Safety first: Unplug the unit before adjusting seals or accessing internal fans.

• Check lid/door seal: Inspect the gasket around the lid for gaps, warping, or debris. Clean the seal and mating surface with warm soapy water and dry.
• Minimise lid opening: Frequent opening allows warm air in. Keep the lid closed during operation as much as possible.
• Verify fan operation: Some Swan models use a fan to move cold air. Listen for airflow near the ice storage area. If silent and no air movement is felt, the fan may be faulty.
• Reduce room temperature: Operate the unit in a cooler environment to reduce melt rate.

Note that many countertop ice makers, including Swan models, are designed to keep ice cool but not fully frozen like a freezer. Some melting and recycling of water is normal.