Tower Overfilling / Excessive Ice Thickness

Ice cubes are larger than normal and may stick together in clumps.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Misadjusted ice thickness sensor, stuck water level float, control PCB timing error

How to Fix / Troubleshooting

Safety: Unplug the ice maker before adjustments.

  • Check ice size setting: Verify the selected ice size on the control panel. Set to a smaller size and observe results.
  • Adjust thickness probe: Locate the ice thickness sensor/probe and adjust it closer to the evaporator per Tower’s specification to reduce cube thickness.
  • Inspect float: Ensure the water level float moves freely and is not stuck in the high position. Clean any mineral buildup.
  • Control board: If cubes remain oversized despite correct settings and adjustments, the main control PCB may be mis-timing the cycle and could require replacement.
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Repair Difficulty

Medium 3/5

Required Part

Ice Thickness Sensor / Probe
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