Tower User Interface Lockup / Keypad Failure

Ice maker will not start; display is on but buttons do not respond.

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Possible Causes

Control board firmware glitch, stuck button, moisture in keypad, failed touch panel

How to Fix / Troubleshooting

Safety: Unplug the unit before removing the control panel.

  • Power reset: Unplug the ice maker for at least 5 minutes to reset the control electronics, then plug back in.
  • Check for lock mode: Some Tower models may have a child lock or panel lock function. Refer to the user manual to disable it.
  • Dry the panel: If condensation or spills are present, wipe the panel dry and allow it to air dry for several hours.
  • Inspect buttons: Remove the control panel and check for stuck or damaged buttons. Clean any residue and ensure the keypad flex cable is firmly connected.
  • Replace keypad: If certain buttons remain unresponsive, replace the control panel/keypad assembly.
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Repair Difficulty

Easy 2/5

Required Part

Control Panel / Keypad Assembly
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