E13
Tristar
Refrigeration System Performance Fault
E13 error; unit may run but produce no ice, or cycles may be abnormally long.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Low refrigerant charge, Partial blockage in capillary tube, Weak compressor, Severely dirty condenser coil
How to Fix / Troubleshooting
Safety first: Unplug the unit. Sealed-system work (refrigerant) must be done by a certified technician.
User-level steps:
- Clean condenser: Remove the rear panel and thoroughly clean the condenser coil and fan area to maximize heat dissipation.
- Improve ventilation: Ensure adequate clearance around the unit and keep it away from ovens, dishwashers, or direct sunlight.
- Check ambient temperature: Operate the ice maker within the recommended room temperature range (typically 10–32°C / 50–90°F).
- Monitor performance: After cleaning and improving airflow, run the unit for 1–2 hours. If E13 persists and the evaporator does not frost evenly, the sealed system may be compromised.
- Contact a professional: For suspected refrigerant leaks, capillary blockages, or compressor failure, schedule service with a qualified refrigeration technician familiar with Tristar sealed systems.
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Repair Difficulty
Professional Required
5/5
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