E7 error appears; ice basket may not move or may be stuck in one position.

Safety first: Unplug the unit before working near moving parts.

Steps to resolve E7:

• Check for jams: Remove the ice basket and inspect for large clumps of ice or foreign objects blocking movement. Break up clumps and clear obstructions.
• Inspect drive components: With the basket removed, look at the drive shaft and gears. Replace any visibly cracked or stripped Tristar ice basket drive gears.
• Test motor operation: Access the basket/agitator motor from the side or bottom panel. Check that the motor turns freely by hand (if possible) and that wiring is intact.
• Electrical test: With power disconnected, measure resistance across the motor terminals. An open circuit indicates a failed motor.
• Replace motor if defective: Install a new Tristar ice basket motor assembly, ensuring correct alignment with the basket shaft.
• Reassemble and test: Reinstall the basket, restore power, and run a cycle to confirm the basket moves correctly and E7 is cleared.