Tristar
Oversized Ice Cubes
Ice cubes are too large, causing jams or slow harvest.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Ice thickness setting too high, Misaligned thickness sensor, Slow harvest due to weak hot gas valve or heater, Scale affecting sensor readings
How to Fix / Troubleshooting
Safety first: Disconnect power before adjustments.
Steps to reduce cube size:
- Adjust settings: Use the control panel to select a smaller cube size if your Tristar model offers this option.
- Clean and realign sensor: Clean the ice thickness probe and ensure it contacts or is correctly spaced from the ice/evaporator as specified.
- Descale: Run a full descaling cycle to remove mineral buildup that can cause false thickness readings.
- Check harvest function: If cubes stick to the evaporator, inspect the Tristar hot gas valve or harvest heater (if equipped). A weak harvest system may require professional service.
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Repair Difficulty
Medium
3/5
Required Part
Tristar Ice Thickness Sensor / Probe
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