E13
Princess
Keypad Stuck or Shorted Key Error
Microwave shows E13 and beeps continuously; buttons may not respond correctly.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Liquid ingress into keypad, Worn or damaged membrane switch, Shorted keypad ribbon cable, Faulty touch control IC on PCB
How to Fix / Troubleshooting
Safety: Unplug the microwave before cleaning.
- Dry the keypad: If liquid was spilled on the control panel, leave the unit unplugged for 24 hours to dry. Do not use heat sources to dry it.
- Clean surface: Wipe the keypad gently with a soft, dry cloth. Avoid harsh chemicals.
- Test after drying: Plug back in and see if E13 clears. Try pressing each key to check for responsiveness.
- If still faulty: The keypad membrane or control board may need replacement as a complete control panel assembly.
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Repair Difficulty
Medium
3/5
Required Part
Touch Keypad Membrane
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