Vida
Control Panel / Keypad Failure
Microwave interior light, fan, and turntable run, but the timer does not count down or buttons are unresponsive.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Defective membrane keypad, Failed control PCB, Loose keypad ribbon cable, Moisture behind control panel
How to Fix / Troubleshooting
Safety: Unplug the microwave before removing the control panel.
Steps:
- 1. Dry out: If the issue started after heavy steaming, leave the door open and allow the unit to dry for several hours.
- 2. Power reset: Unplug for 5 minutes and plug back in.
- 3. Ribbon cable: Remove the control panel and reseat the keypad ribbon cable on the control board.
If buttons remain unresponsive or random, replace the touch control panel assembly. If a new panel does not fix it, the main control PCB is likely faulty.
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Repair Difficulty
Medium
3/5
Required Part
Touch Control Panel Assembly
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