Our Place Keypad / Touch Interface Failure

Buttons on the control panel are unresponsive or require very hard presses.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Moisture under control panel, Worn or damaged keypad, Loose ribbon cable to control board, Control board input failure

How to Fix / Troubleshooting

Safety first: Unplug the cooker before cleaning the control panel.

  • Clean surface: Wipe the control panel with a slightly damp cloth to remove grease, then dry thoroughly. Do not spray cleaner directly onto the panel.
  • Dry out moisture: If the panel was recently splashed, allow the cooker to sit unplugged for 24 hours in a dry area.
  • Test multiple buttons: Note whether only certain buttons fail or the entire panel is unresponsive; this helps identify if the issue is localized.

Persistent unresponsiveness usually indicates a failing keypad or loose internal connection, requiring disassembly and possible replacement of the control panel assembly.

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Repair Difficulty

Hard 4/5

Required Part

Control Panel (Keypad) Assembly
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