E4
Our Place Over-Temperature / High-Heat Cutoff at Heating Plate

E4 appears shortly after starting a pressure or high-heat program; cooker stops heating.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Blocked steam release path, Clogged anti-block shield, Excessive food thickening at bottom, Failing thermal cutoff or NTC sensor

How to Fix / Troubleshooting

Safety first: If the unit is under pressure, do not attempt to open the lid until pressure is fully released according to the manual. Unplug the cooker.

  • Release pressure safely: Use the designated steam release control to vent pressure away from your body. Keep hands and face clear of the steam path.
  • Clean the lid components: Remove the steam release cap, anti-block shield, and silicone cap (if present). Wash them in warm soapy water, rinse, and dry thoroughly. Ensure all steam passages are clear.
  • Check food thickness: Very thick sauces, chili, or starch-heavy dishes can trap heat. Add more liquid and avoid filling above the recommended maximum for such foods.
  • Inspect the bottom of the pot: Remove any stuck or burnt food. A scorched layer can cause localized overheating.
  • Test on a simple recipe: After cleaning, cook plain water or a thin soup to see if E4 returns.

Persistent E4 with clean vents and proper recipes may indicate a failing thermal cutoff or sensor on the heater assembly, which should be replaced by a professional.

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Repair Difficulty

Medium 3/5

Required Part

Thermal Cutoff / Heater Assembly
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