Rice or other grains are consistently mushy or overcooked on automatic programs.

Safety first: Use the cooker on a level surface.

• Adjust water ratio: Follow the Philips manual for water-to-rice ratios. Reduce water slightly if rice is consistently too soft.
• Clean sensor area: Remove the pot and clean the heating plate and central sensor disc to ensure accurate temperature detection.
• Use original pot: Only use the Philips inner pot, as its thickness and material are matched to the program calibration.
• Service if unchanged: If results remain poor despite correct usage, the sensor or firmware calibration may be off and require professional service.