Monogram
User interface / keypad failure
Control buttons or touch panel are unresponsive or respond intermittently
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Failed touch control panel, Loose ribbon cable to control board, Moisture or contamination under glass
How to Fix / Troubleshooting
Safety first: Disconnect power before removing the control panel.
- Clean surface: Wipe the touch panel with a soft, slightly damp cloth and dry thoroughly. Avoid excessive moisture.
- Ribbon cable: Remove the control panel and reseat the keypad ribbon cable at both ends. Inspect for corrosion or damage.
- Test specific keys: If only certain keys fail consistently, the touch control panel is likely defective and should be replaced.
- Control board: If all keys are dead but the display is lit, the user interface board or main control may be faulty and require replacement.
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Repair Difficulty
Medium
3/5
Required Part
Touch Control Panel / Keypad Assembly
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