Display shows HOPP or hopper error; grill reports pellet feed issue even when hopper is full

Safety first: Turn off and unplug the grill before working around the hopper sensor or wiring.

• Clean hopper interior: Empty pellets into a clean container. Vacuum out dust and fines that may cover or block the sensor.
• Locate sensor: Identify the pellet level or hopper sensor (often mounted on the side of the hopper). Inspect for physical damage or misalignment.
• Check wiring: Follow the sensor wires to the control board. Ensure connectors are tight and wires are not pinched or cut.
• Test operation: Refill the hopper and power on the grill. If the HOPP error clears and the grill feeds normally, monitor for recurrence.
• Replace sensor if needed: If the error persists and wiring is intact, replace the pellet level sensor with a Char‑Broil compatible part.