Char-Broil
Char-Broil Pellet Grills & Smokers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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DOOR
Display shows DOOR or lid open warning; grill will not start or will not increase temperature
Lid Switch or Lid Sensor Fault
ERR1
Pellet grill will not ignite; display shows ERR1 shortly after startup
Igniter (Hot Rod) Failure
ERR2
Pellet grill shuts down during cook and displays ERR2 on the control panel
High Temperature Safety Shutdown / Overheat Condition
ERR3
Pellet grill fails to reach set temperature and displays ERR3
Temperature Sensor (RTD) Failure or Open Circuit
ERR4
Display shows ERR4 and grill will not start a cook cycle
Auger Motor or Auger Jam Fault
ERR5
Control panel displays ERR5 and grill shuts down unexpectedly
Flame-Out / Loss of Fire Detected
ERR6
Display shows ERR6 and temperature reading is obviously incorrect (very high or very low)
Temperature Probe Short Circuit / Out-of-Range Reading
ERR7
Pellet grill display shows ERR7 and buttons are unresponsive
Control Board Communication or Internal Fault
ERR8
Display shows ERR8 and grill will not power up fully or shuts off immediately
Low Voltage / Power Supply Fault
ERR9
Display shows ERR9 and Wi‑Fi or app control does not function
Wi‑Fi / Connectivity Module Fault
FAN
Display shows FAN or fan error; grill smokes heavily and struggles to ignite or maintain flame
Combustion Fan Failure or Low Airflow
HOPP
Display shows HOPP or hopper error; grill reports pellet feed issue even when hopper is full
Pellet Hopper Sensor or Feed Monitoring Fault
IGN
Display shows IGN or ignition error; pellets feed but never light
Ignition Timeout / Failed Ignition Sequence
NOPEL
Display shows a low pellet or NOPEL warning and grill shuts down or cannot maintain temperature
Pellet Level / Feed Interruption Fault
P1
Display shows P1 and grill will not heat above low temperatures
Low Power / Eco Mode or Restricted Feed Setting
P2
Display shows P2 and grill overshoots set temperature, running hotter than expected
High Power / Aggressive Feed Setting
SENS
Display shows SENS or sensor error; temperature reading is blank or dashes
Temperature Sensor Disconnected or Not Detected
Symptom
Buttons on control panel are unresponsive or require very hard presses
Keypad / Button Failure
Symptom
Digital temperature reading differs from actual grate temperature by more than 50°F
Temperature Measurement Inaccuracy
Symptom
Display flickers, resets, or dims during operation
Unstable Power Supply to Control Board
Symptom
Excessive vibration or rattling of the grill body during operation
Structural Vibration / Loose Panels
Symptom
Grease fire in cook chamber; flames visible under grates
Grease Ignition / Fire in Drip Tray or Fire Pot Area
Symptom
Grease leaking from front or sides of grill instead of into grease bucket
Grease Management System Blockage or Misalignment
Symptom
Grill ignites but then goes out after 5–15 minutes; temperature drops and pellets stop burning
Flame-Out During Cook
Symptom
Grill overshoots set temperature by 50°F or more and struggles to stabilize
Temperature Overshoot / Control Calibration Issue
Symptom
Grill powers on but will not start the auger or fan; display appears normal
Control Output Failure or Safety Interlock Active
Symptom
Grill will not power on at all; no lights or display when plugged in
No Power / Dead Control Panel
Symptom
Grill will not reach high temperatures (e.g., cannot exceed 300°F) even with lid closed
Low Maximum Temperature / Insufficient Heat Output
Symptom
Heavy white smoke and strong raw wood smell during operation; food tastes bitter
Incomplete Combustion / Smoldering Pellets
Symptom
High‑pitched whine or rattling noise from fan area during cook
Combustion Fan Bearing Wear or Obstruction
Symptom
Loud grinding or squealing noise from hopper area during operation
Auger Motor or Auger Bearing Wear / Pellet Jam
Symptom
Pellets backing up into fire pot and overflowing, causing large flames or sooty burn
Overfeeding Pellets / Auger Control Issue
Symptom
Pellets not feeding from hopper even though auger motor can be heard running
Auger Coupler or Shear Pin Failure
Symptom
Pellets swelling, clumping, or turning to sawdust in hopper
Pellet Degradation from Moisture
Symptom
Rust forming inside cook chamber or on grates
Corrosion of Interior Surfaces
Symptom
Smoke leaking heavily from lid edges and door seams
Lid Seal / Gasket Wear or Misalignment
Symptom
Strong chemical or plastic smell during first few uses
Burn‑In of Manufacturing Oils and Coatings
Symptom
Wi‑Fi or app shows grill offline even though it is powered on
Network Connectivity / Signal Issue
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| DOOR |
Display shows DOOR or lid open warning; grill will not start or will not increase temperature
|
Lid Switch or Lid Sensor Fault | View Details |
| ERR1 |
Pellet grill will not ignite; display shows ERR1 shortly after startup
|
Igniter (Hot Rod) Failure | View Details |
| ERR2 |
Pellet grill shuts down during cook and displays ERR2 on the control panel
|
High Temperature Safety Shutdown / Overheat Condition | View Details |
| ERR3 |
Pellet grill fails to reach set temperature and displays ERR3
|
Temperature Sensor (RTD) Failure or Open Circuit | View Details |
| ERR4 |
Display shows ERR4 and grill will not start a cook cycle
|
Auger Motor or Auger Jam Fault | View Details |
| ERR5 |
Control panel displays ERR5 and grill shuts down unexpectedly
|
Flame-Out / Loss of Fire Detected | View Details |
| ERR6 |
Display shows ERR6 and temperature reading is obviously incorrect (very high or very low)
|
Temperature Probe Short Circuit / Out-of-Range Reading | View Details |
| ERR7 |
Pellet grill display shows ERR7 and buttons are unresponsive
|
Control Board Communication or Internal Fault | View Details |
| ERR8 |
Display shows ERR8 and grill will not power up fully or shuts off immediately
|
Low Voltage / Power Supply Fault | View Details |
| ERR9 |
Display shows ERR9 and Wi‑Fi or app control does not function
|
Wi‑Fi / Connectivity Module Fault | View Details |
| FAN |
Display shows FAN or fan error; grill smokes heavily and struggles to ignite or maintain flame
|
Combustion Fan Failure or Low Airflow | View Details |
| HOPP |
Display shows HOPP or hopper error; grill reports pellet feed issue even when hopper is full
|
Pellet Hopper Sensor or Feed Monitoring Fault | View Details |
| IGN |
Display shows IGN or ignition error; pellets feed but never light
|
Ignition Timeout / Failed Ignition Sequence | View Details |
| NOPEL |
Display shows a low pellet or NOPEL warning and grill shuts down or cannot maintain temperature
|
Pellet Level / Feed Interruption Fault | View Details |
| P1 |
Display shows P1 and grill will not heat above low temperatures
|
Low Power / Eco Mode or Restricted Feed Setting | View Details |
| P2 |
Display shows P2 and grill overshoots set temperature, running hotter than expected
|
High Power / Aggressive Feed Setting | View Details |
| SENS |
Display shows SENS or sensor error; temperature reading is blank or dashes
|
Temperature Sensor Disconnected or Not Detected | View Details |
| – |
Buttons on control panel are unresponsive or require very hard presses
|
Keypad / Button Failure | View Details |
| – |
Digital temperature reading differs from actual grate temperature by more than 50°F
|
Temperature Measurement Inaccuracy | View Details |
| – |
Display flickers, resets, or dims during operation
|
Unstable Power Supply to Control Board | View Details |
| – |
Excessive vibration or rattling of the grill body during operation
|
Structural Vibration / Loose Panels | View Details |
| – |
Grease fire in cook chamber; flames visible under grates
|
Grease Ignition / Fire in Drip Tray or Fire Pot Area | View Details |
| – |
Grease leaking from front or sides of grill instead of into grease bucket
|
Grease Management System Blockage or Misalignment | View Details |
| – |
Grill ignites but then goes out after 5–15 minutes; temperature drops and pellets stop burning
|
Flame-Out During Cook | View Details |
| – |
Grill overshoots set temperature by 50°F or more and struggles to stabilize
|
Temperature Overshoot / Control Calibration Issue | View Details |
| – |
Grill powers on but will not start the auger or fan; display appears normal
|
Control Output Failure or Safety Interlock Active | View Details |
| – |
Grill will not power on at all; no lights or display when plugged in
|
No Power / Dead Control Panel | View Details |
| – |
Grill will not reach high temperatures (e.g., cannot exceed 300°F) even with lid closed
|
Low Maximum Temperature / Insufficient Heat Output | View Details |
| – |
Heavy white smoke and strong raw wood smell during operation; food tastes bitter
|
Incomplete Combustion / Smoldering Pellets | View Details |
| – |
High‑pitched whine or rattling noise from fan area during cook
|
Combustion Fan Bearing Wear or Obstruction | View Details |
| – |
Loud grinding or squealing noise from hopper area during operation
|
Auger Motor or Auger Bearing Wear / Pellet Jam | View Details |
| – |
Pellets backing up into fire pot and overflowing, causing large flames or sooty burn
|
Overfeeding Pellets / Auger Control Issue | View Details |
| – |
Pellets not feeding from hopper even though auger motor can be heard running
|
Auger Coupler or Shear Pin Failure | View Details |
| – |
Pellets swelling, clumping, or turning to sawdust in hopper
|
Pellet Degradation from Moisture | View Details |
| – |
Rust forming inside cook chamber or on grates
|
Corrosion of Interior Surfaces | View Details |
| – |
Smoke leaking heavily from lid edges and door seams
|
Lid Seal / Gasket Wear or Misalignment | View Details |
| – |
Strong chemical or plastic smell during first few uses
|
Burn‑In of Manufacturing Oils and Coatings | View Details |
| – |
Wi‑Fi or app shows grill offline even though it is powered on
|
Network Connectivity / Signal Issue | View Details |
No matching codes found
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