Display shows a low pellet or NOPEL warning and grill shuts down or cannot maintain temperature

Safety first: Turn the grill off and allow it to cool before reaching into the hopper or auger area.

• Refill hopper: Check pellet level and refill with dry, food‑grade hardwood pellets. Avoid mixing old, damp pellets with new ones.
• Break pellet bridges: Use a clean, dry wooden stick to gently stir pellets in the hopper, especially near the auger intake, to break up any bridging.
• Check pellet quality: Remove a handful of pellets and inspect for swelling, softness, or crumbling. Discard any compromised pellets and vacuum out the hopper if necessary.
• Sensor inspection (if equipped): If your Char‑Broil model has a pellet level sensor, inspect its wiring and mounting. Clean off dust or debris that may interfere with operation.
• Restart cook: After ensuring a steady pellet supply, restart the grill following the manufacturer’s startup procedure.