Char-Broil Overfeeding Pellets / Auger Control Issue

Pellets backing up into fire pot and overflowing, causing large flames or sooty burn

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Control board feeding pellets too frequently, Stuck auger relay, Restricted airflow causing incomplete burn, Incorrect startup or shutdown procedure

How to Fix / Troubleshooting

Safety first: Turn off and unplug the grill. Allow it to cool before removing pellets from the fire pot. Keep a fire extinguisher nearby.

  • Clear fire pot: Remove grates and diffuser. Scoop or vacuum out excess pellets and ash from the fire pot.
  • Check fan operation: Ensure the fan runs strongly during operation. Weak airflow can cause pellets to accumulate unburned.
  • Observe auger feed: With the grill restarted, watch pellet feed. If pellets continue to feed constantly even at low settings, the control board or auger relay may be stuck and require replacement.
  • Follow proper shutdown: Always use the manufacturer’s shutdown cycle to allow remaining pellets to burn out and prevent buildup.
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Repair Difficulty

Medium 3/5

Required Part

Main Control Board
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