Grill will not reach high temperatures (e.g., cannot exceed 300°F) even with lid closed

Safety first: Ensure the grill is on a stable, non‑combustible surface and away from flammable materials while testing.

• Check pellet feed rate: Observe pellets dropping into the fire pot. If feed is slow or intermittent, inspect the auger for partial jams and clean the hopper of dust and fines.
• Verify fan strength: With the grill running, feel for strong airflow from the fire pot area (without touching hot surfaces). If airflow is weak, clean or replace the fan.
• Inspect for leaks: Check the lid gasket and body seams for large gaps. Adjust hinges or replace gaskets if heat is visibly escaping.
• Use high‑quality pellets: Switch to a reputable brand of hardwood pellets. Avoid pellets with high bark content or unknown composition.