E09
Jacuzzi Keypad / User Interface Communication Error

Pump display shows E09 and the keypad is unresponsive or displays random characters.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Loose ribbon cable between keypad and main board, Corroded keypad connector, Failed keypad membrane, Faulty UI interface circuit on control board

How to Fix / Troubleshooting

Safety first: Turn off power before removing the keypad or control cover.

Steps to check:

  • Inspect ribbon cable: Remove the Jacuzzi pump keypad bezel and verify the flat ribbon cable is fully seated at both ends.
  • Clean connectors: If corrosion is present, gently clean contacts with electronic contact cleaner and allow to dry fully.
  • Check for physical damage: Look for cracks in the keypad overlay or signs of water ingress around the display window.
  • Test after reseating: Restore power and test keypad operation. If E09 remains, the keypad or main board may need replacement.

Replace the keypad assembly first if available separately; if not, the entire control module may need to be replaced.

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Repair Difficulty

Medium 3/5

Required Part

Jacuzzi pump keypad / user interface
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