Balay
Touch Control Malfunction
Cooktop controls are unresponsive; touch keys do not react or react intermittently.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Moisture or grease on panel, Electrical noise or interference, Faulty touch control PCB, Loose ribbon cable to main board
How to Fix / Troubleshooting
Safety first: Disconnect the cooktop from mains power before opening the housing.
- Step 1 – Clean the surface: Wipe the control area with a soft, slightly damp cloth, then dry thoroughly. Remove any plastic films or covers.
- Step 2 – Remove objects: Ensure no cookware, utensils, or cloths are resting on or near the control area.
- Step 3 – Power reset: Turn off the breaker for 5–10 minutes, then restore power and test.
- Step 4 – Internal inspection (technician): Open the cooktop and check the ribbon cable between the touch panel and main board. Reseat connectors and inspect for corrosion.
- Step 5 – Replace touch PCB: If the problem persists, replace the touch control board. If the issue affects only certain keys, the panel itself is likely defective.
Do not spray cleaners directly onto the control area; apply to a cloth first to avoid liquid ingress.
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Repair Difficulty
Medium
3/5
Required Part
Touch Control Panel PCB
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