Induction cooktop displays E5 and shuts down or refuses to start; often related to high internal temperature or sensor error.

Safety first: Turn off the appliance and disconnect it from the mains. Allow at least 30–45 minutes for internal components to cool.

• Step 1 – Ensure proper ventilation: Check that the cabinet cut‑out and clearances match Balay’s installation instructions. Remove any stored items under the cooktop that may restrict airflow.
• Step 2 – Clean vents: Vacuum dust from intake and exhaust grilles. Dust buildup can significantly reduce cooling efficiency.
• Step 3 – Listen for fan operation: After a cooking session, the fan should run for a while. If the fan never runs or is very noisy, it may be failing.
• Step 4 – Internal inspection (technician): Open the bottom cover and inspect the cooling fan, heat sink, and NTC sensor wiring. Ensure the sensor is firmly attached to the heat sink or power module as designed.
• Step 5 – Test components: With power disconnected, measure the NTC sensor resistance at room temperature and compare with Balay service values. Replace the sensor if out of range. Check the fan for free rotation and test it with an external 230 V supply if applicable. Replace the fan if it does not start or is noisy.
• Step 6 – Control board evaluation: If fan and sensor are good, the control board’s temperature monitoring circuit may be defective and the board should be replaced.

Do not bypass temperature sensors or operate the cooktop without proper cooling, as this can cause severe damage or fire risk.